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Simply text ‘Call me 083 xxx xxxx’ (input your friends number) to 50100.As a customer support person, you interact with people every day you go to work.
In this post, we cover a few quick dos and don’ts to consider next time you’re chatting with customers.
If you are going to get into sports and other debatable topics, sure you’re letting the customer lead the conversation.
Talking too much about yourself can also make a customer feel like you’re not actually interested in them - you’re only interested in talking about your own life.
You, like anyone on your support team, are there to help the customer.
The services and solutions you provide should be the same as any that would be proposed by others on your team.